Reporting a cyber attack which isn't ongoing 

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Please report online to Action Fraud, the UK's national reporting centre for fraud and cybercrime.  You can report cybercrime online at any time using the online reporting tool, which will guide you through simple questions to identify what has happened.  Action Fraud advisors can also provide the help, support and advice you need.

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Alternatively, you can call Action Fraud on 0300 123 2040 (textphone 0300 123 2050).

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When you report a fraud to Action Fraud, you are given a  police crime reference number and your case will be referred to the National Fraud Intelligence Bureau (NFIB), which is run by the police.

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In some cases the police and other law enforcement agencies may want to contact you for further details, so it's important that you provide your correct contact details and keep any relevant information about the crime. 

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Although the police cannot investigate every report individually, the information you provide will aid them. The police use your information to build up intelligence about cybercrime, which includes who is committing what crimes and against whom. This contributes to making the UK a more hostile place for cybercriminals to operate in and helps to keep other potential victims safe.

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When you report to Action Fraud, you can also choose to have your details passed on to Victim Support, a national charity that helps those affected by crime. If you take up this option, you will then be contacted by someone from the charity and offered free and confidential emotional support and practical help.

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Reporting a cybersecurity incident to the Information Commissioner's Office 

When you suffer a cyber attack, or a related cybersecurity incident and you are a business, you might need to report it to the Information Commissioner's office (ICO).  Under the new General Data Protection Regulation (GDPR) rules, from the 25th May 2018 it is mandatory that you also report data breaches to the ICO within 72 hours.  Action Fraud, the Police and the Cyber Resilience Centre will not report any contact with them to the ICO.

 

Advice & support 

You can contact the Cyber Resilience Centre for advice and support during normal office hours on the number below or by dropping us an email.  We also provide free advice on the website. 

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The National Cyber Security Centre (NCSC) has also created the Small Business Guide to Response and Recovery. It provides small to medium sized organisations with guidance about how to prepare their response, and plan their recovery to a cyber incident.

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